Return & Refund

Cancellation & Return Policy

Items should be returned new, unused, and with all the tags still attached.

Returns that are damaged, marked, or altered will not be accepted and will be sent back to the customer.

Items marked Final Sale are not eligible for return.

Any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.

Please notify care@thepechelife.com if any of your purchases have been delivered without tags.

Should you wish to make a return, you’ve got 2 days from when you received your order to have your items sent back to us for an exchange or refund.

The Peche Life must authorize all returns. We kindly ask that you do not send your return using a personal shipping label.

Please request a label from us by emailing care@thepechelife.com so that we are able to track your package, making your return faster and smoother.

-----------------------------------

Cancellation & Refunds

We have a 2-day return policy on non-perishable items which means you have 2-days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which it was received, unused, with its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at care@thepechelife.com. If your return is accepted, we’ll send you return instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.
You can always contact us for any return questions at care@thepechelife.com.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Customer Cancellations

In the case a customer wants to cancel online orders, the customer should inform us 24 hours before the start of the delivery timeslot so he/she will be eligible for a full refund, this applies to bouquets, arrangements, and fresh flowers only, with regards events, cancelation request should be communicated to us 10 days before the booked event.

This is due to our products being fresh and prepared on an order basis. In this case, please contact our Customer Service team as soon as possible.

Orders canceled due to the recipient refusing the order upon delivery may not be eligible for a full refund.

Please note cash/bank card refunds may take up to 7 working days.

Cancellations By Peche

We will always deliver on our promises to all our customers, however in certain circumstances, Peche may have to cancel your order and in this case, you will be eligible for a full refund. This includes but is not limited to a) Recipient's address being outside of our delivery zone; b) There was an issue confirming your order and you did not respond to us for more than 3 days, and c) in the rare scenario where the product is not available and we could not find you a suitable replacement.

Flower issues

we pride ourselves on customer satisfaction and we want you to feel comfortable in any case we delivered damaged or unsatisfactory flowers, please contact our Customer Service team with images of your order within 24 hours of delivery. If the flowers were damaged before, during, or upon delivery we will provide a replacement as soon as practically possible. If you do not require a replacement, you may be eligible for compensation in the form of Peche credit.

Damages And Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

The Wrong Product Was Delivered

If we delivered the wrong product, please contact our Customer Service team with images of your order within 24 hours of delivery. We will provide a replacement as soon as practically possible. If you do not require a replacement, you may be eligible for compensation in the form of Peche credit.

Delayed Delivery

We will always do our best to deliver your order within the timeslot requested. Please note that delays may occur. We may need to move the order to a later timeslot if we are unable to reach the recipient. If your order is delayed by less than 3 hours after the end of your timeslot you may not be eligible for a full refund. If your order is delayed by more than 3 hours after the end of your timeslot you will be eligible for a full refund in the form of Peche credit. This is not valid for orders delayed for reasons outside of our control, including but not limited to

a) An incorrect address was provided,
b) An incorrect recipient information;
c) Recipient not answering promptly;
d) Recipient was not available to receive the order;
e) Certain establishments or areas not accepting our delivery.

Incorrect recipient information

If the recipient information provided to us was incorrect, Peche will not be held responsible for any delays or deliveries to the wrong person or address. Please ensure you provide a valid phone number of the recipient and an accurate name.