FAQ

About The Peche Life

Floward is an online flowers platform based out of Kuwait (11 years old) that sells flower arrangements and was established with a mission of 'Bringing your feelings to life'. A while ago, we’ve made charity the backbone of our mission, where we extend 1% of all revenue we make to doing good for the communities we operate in. It takes just few clicks from our platform to place an order have it delivered within a couple of hours.

You can contact us anytime through live chat or email or call our hotline number during our working hours Sunday to Thursday 9AM-9PM.

PRODUCTS RELATED

The online shop prices are exactly the same as those in your usual shop, except when there is a special online offer with an additional discount. Additionally, the prices include the VAT of the destination market.

Photos are taken with the highest quality to reflect every detail of each product. You may find differences in products in which the format of the raw materials and their manufacture affect the final results, such as handmade products.

To get all the latest news, thepechelife.com users can follow us on social media: Instagram, Facebook, and YouTube.

Beyond carefully selected lifestyle & luxury products & arrangements to choose from, you can now add chocolates, cakes and balloons to your arrangements or choose from our bundles section ready-made arrangements with these items.

HELP WITH THE ORDERS

After logging into your account, the status of your checkout history can be found under Order.

After logging into your account, go to your Shopping Cart. Here, you will be able to make a payment or cancel your order. Note: We stick to our refund & return policy. Read our Policy here https://thepechelife.com/return-refund

Online purchases at The Peche Life can be made only for Kuwait delivery at this point of time, but customers from all over the world can order for their delivery in Kuwait. Visit thepechelife.com, and you will automatically be directed like the usual e-commerce website.

Yes, provided the packaging and dispatch process has not yet begun. You can request a cancellation by using the contact form or by calling the Customer Service department: +965-22204005

The damaged item will be replaced as soon as possible.
To request a replacement please use our contact form or call our Customer Care line at +965-22204005.

We try to replace the wrong item as soon as possible without extra charge. You can request the change through the use of our contact form or call our Customer Service line at +965-22204005.

At the moment, we only accept Credit/ Debit card payments.
e.g: VISA, Mastercard.

The details we request from you must be the same as those on your credit card. A simple typing error can cause the operation to be rejected, so we ask you to complete the payment form carefully. Your credit limit may have been exceeded or the card might have expired.
Please contact your bank for any queries you may have about your payment credit card.

Yes. You can place a ‘Guest Login’ order which is an easier way for newcomers to experience our online service. To order without an account, continue with your ordering journey, and when prompted to login choose the 'Guest Login' option. Provide your name, mobile number, and your address at the checkout page! The purpose of this service is to give a chance to all newcomers to test our service and experience its simplicity, efficiency, and reliability. Once familiar with our service, you can simply create an account to access all the added value features and benefit from a personalized ordering experience.

The duration of the refund process varies depending on the payment method you used. For K-Net it may take up to 3 working days. The refund for MasterCard and Visa may take up to 7 days. To learn more about our refund policy, we invite you to read our Terms and Conditions.

SHIPPING AND DELIVERY

The Peche Life Customer Service will contact you for your delivery dates and details to ensure you have the products on your doorstep!
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

We offer each delivery within 2 hours.

Yes. You can add as many addresses as you need to a single account.
Go to Saved Addresses and click on 'Add New Address' button.

MY ACCOUNT

By default, the last used shipping address will be saved into your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk/spam folder or contact us at care@thepechelife.com

Yes, in every The Peche Life e-mail you receive, there is a link to cancel the subscription immediately.

Yes, you do need to register. Once you have registered, you will be able to access and make purchases or change your personal details.

Yes. You can shop with complete confidence because we take great care in providing resources that guarantee the security both of your purchases and of your data.

The Peche Life website is optimized for viewing with Microsoft Internet Explorer 10 or higher, Mozilla Firefox 49.0 or higher, Google Chrome 54.0 or higher and Safari 9 or higher.

You can install the latest versions of each browser through the following links:

Mozilla Firefox
Google Chrome
Internet Explorer
Safari

Also its responsive with small devices mobile & tablets.

Adapts to all resolution types, whether that of a mobile, tablet or widescreen.

For online orders The Peche Life customer service will contact you within 24 hours (except Fridays) for your delivery date and details to ensure you have the products on your doorstep soon. Our current hours of operations are 9AM – 7PM.  You may also contact us via WhatsApp on +965XXXXXXX.  For urgent enquiries, please contact +965 XXXXXXXX.  Our Customer Service Team will reply as soon as possible.